We accept returns that are shipped within 30 days of you receiving them. Please include a note with all order details, e.g. the name of the customer as it appears on the order and order number.
Icewear’s return address
Icewear – returns
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. When you receive a refund for the original order, the returned item(s) will be refunded but shipping costs will be deducted from your refund.
Please make sure all return packages are sent with a trackable insured service. Icewear cannot take responsibility for items damaged or lost in return transit.
Read more about our return policy.
We always recommend using our size charts for best results. Please note that measurements in the size chart are from the body of a person. These measurements do not consider dynamic dimension of the product or different fits.
Read more about our size-guides.
We do not expect our customers to pay any extra fees, we at Icewear will take care of all additional fees and paperwork.
However, sometimes our orders are stopped by customs. When this happens, we kindly ask our customers to pay the fees and then send us a copy of the tax/customs receipt to [email protected] within 90 days, along with the order number and name as shown on the order. We will then fully refund the amount paid for taxes to the original form of payment.
Unfortunately, customs policies vary between countries and therefore Icewear has no control over customs or the amount.
Read more about custom fees and taxes in our shipping policy.
Please read the garment’s care label thoroughly before washing. Care instructions can be found on the tag inside each garment.
Wool clothing: handwash only or use a dry cleaner that has the properties and care requirements needed to wash Icelandic wool.
Read more about our washing recommendations.
Icewear offers world-wide shipping. Read more about our shipping policy.