Shipping

Shipping costs
Worldwide shipping costs are £19, €22 or $25. Included in Shipping costs are custom fees and taxes according to receiving country´s laws. Icewear offers FREE express shipping if your order is £150, €200 or $230 and over. You can also pick up your items at our store.

Processing
All orders are shipped from Iceland. We do our best to process orders within 24 hours of being placed. All orders are processed during office hours on weekdays; we do not process any orders on weekends or Icelandic bank holidays. This means that if your order is placed after 4 PM on a Friday (GMT +00:00) it will be processed on Monday. All orders sent abroad are shipped with DHL Express and shipping usually takes 3-5 business days.

Changing or cancelling orders
Orders can be changed or cancelled within 30 minutes of being paid. After that time limit, we cannot guarantee any changes to your order. Please contact us at [email protected] if you need any help.

Tracking
After placing your order, you will receive an e-mail with your tracking number. The tracking number can also be found in your account. Follow your order on www.dhl.com/en/express/tracking.html

Customs and taxes
We do not expect our customers to pay any extra fees. However, sometimes orders are stopped by customs. When this happens, we kindly ask our customers to pay the fees and then send us a copy of the tax/customs receipt to [email protected] within 90 days of placing the order, the order number and the name as shown on the order. We will then fully refund the amount paid for taxes to the original form of payment.

Undeliverable orders
If your order was, for some reason, not delivered and sent back to us at Icewear, the order will automatically be treated as a return. When this happens, we kindly ask you to place a new order.

Please contact us by e-mail at [email protected] if you have any further questions.