Vík hand knitted woolen hat

Shipping costs
Worldwide shipping costs are calculated in the checkout process. The shipping fee depends on the location of the shipping address as well as the weight of the total delivery. Included in Shipping costs are custom fees and taxes according to receiving country´s laws. You can also pick up your items at our store in Iceland for a small fee.

Processing
All orders are shipped from Iceland. We do our best to process orders within 24 hours of being placed. Orders sent abroad are shipped with DHL Express and shipping usually takes 3-5 business days.

Changing or cancelling orders
Icewear cannot guarantee any changes after placing you made your purchase due to high order volume. Please contact us at support[at]icewear.is as soon as possible and display "Change order #123456" in the subject line. Have a look at our return policy for more information.

Have a look at our shipping policy for more information.

If you receive your Icewear product and are not satisfied with your purchase or it doesn’t fit, you are welcome to return the item(s) at your own cost. Goods must be returned in the same condition as you received them, i.e. with hang-tags, un-worn, clean and un-washed. We accept returns that are shipped within 30 days of receiving them. Please include a note with all order details, e.g. the name of the customer as it appears on the order and order number.

Icewear’s return address
Icewear – returns
Ishella 1
221 Hafnarfjordur
Iceland

Refunds
All items are inspected on return. If the item is in its original condition, we will refund the garment(s) to the original form of payment. In the unlikely event that an item is returned to us in an unsuitable condition, we will contact you and may have to send it back. If you’d like a refund for your goods, but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

Shipping
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. When you receive a refund for the original order, the returned item(s) will be refunded but shipping costs will be deducted from your refund. Please make sure all return packages are sent with a trackable insured service. Icewear cannot take responsibility for items damaged or lost in return transit.

Exchanges
Icewear does not exchange products, due to low stock and high order volume. If you would like a different size or color, please return your unwanted item and place a new order.

Customs and taxes
If you had to pay customs or taxes, please note that the amount paid will have to be claimed back from local authorities. Icewear cannot be held responsible for tax on returned items. If your local authorities require, we can prepare a return statement that can be handed in.

Faulty or damaged goods
If you receive an item that is faulty or damaged, please contact us at [email protected] as soon as possible and we will solve the issue.

Please contact us by e-mail at [email protected] if you have any further questions.