If you receive your Icewear product and are not satisfied with your purchase or it doesn’t fit, you are welcome to return the item(s) at your own cost. Goods must be returned in the same condition as you received them, i.e. with hang-tags, un-worn, clean and un-washed. We accept returns that are shipped within 30 days of receiving them. Please include a note with all order details, e.g. the name of the customer as it appears on the order and order number.
Icewear’s return address Icewear – returns Ishella 1221 HafnarfjordurIceland
Refunds All items are inspected on return. If the item is in its original condition, we will refund the garment(s) to the original form of payment. In the unlikely event that an item is returned to us in an unsuitable condition, we will contact you and may have to send it back. If you’d like a refund for your goods, but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
Shipping You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. When you receive a refund for the original order, the returned item(s) will be refunded but shipping costs will be deducted from your refund. Please make sure all return packages are sent with a trackable insured service. Icewear cannot take responsibility for items damaged or lost in return transit.
Exchanges Icewear does not exchange products, due to low stock and high order volume. If you would like a different size or color, please return your unwanted item and place a new order.
Customs and taxes If you had to pay customs or taxes, please note that the amount paid will have to be claimed back from local authorities. Icewear cannot be held responsible for tax on returned items. If your local authorities require, we can prepare a return statement that can be handed in.
Faulty or damaged goods If you receive an item that is faulty or damaged, please contact us at [email protected] as soon as possible and we will solve the issue.
Please contact us by e-mail at [email protected] if you have any further questions.
Following are general washing instructions and product care for your Icewear clothes. Please read the care label thoroughly before washing your garment. Washing instructions may vary between similar garments. If you are still unsure about how to wash your product, please don’t hesitate to contact us at [email protected]
Before washing your Icewear clothes, it is important to make sure that the detergent compartment of your washing machine is clear of any detergent or softener. You may want to run your washing machine empty for one cycle on a hot wash to clear it of any detergent or softener residues.
Wool (Icelandic wool sweaters / angora wool sweaters / lined sweaters)
Handwash only or use a dry cleaner that has the properties and care requirements needed to wash Icelandic wool. Use lukewarm water and a special wool soap. Do not use any soap that contains dyes or perfumes. Soak the garment for about 10-15 minutes. Do no rub or wring. Rinse thoroughly in lukewarm water. Squeeze as much water as possible and then wrap it in a towel and squeeze again. Do not wring or rub the garment. Lay the garment flat out on a towel and pull gently into shape. Do no hang your Icelandic wool sweater, since the weight of the water will stretch the wool. Best course of action is to fold the sleeves across the body of the sweater, so they don’t stretch. Icelandic wool needs rare washing.
Wool blankets We recommend that you hang your wool blankets occasionally outdoors in the fresh air for a couple of hours. If washing is required, we suggest dry cleaning only. For your Icelandic wool blankets, please use a dry cleaner that is familiar with the care requirements for Icelandic wool.
Merino wool Wool has natural antibacterial properties which can help keep body odor in check. Therefore consider airing the garment before washing. Machine wash at low temperature, 85°F / 30°C maximum. Machine wash only if a handwash or wool wash program is available on the machine. Do not use fabric softeners or bleach. Do not tumble dry. Do not rub or wring. Dry flat.
Cotton / Fleece Wash with similar colors, at 30°C / 85°F temperature. We recommend turning the garment inside out before washing it. Do not tumble dry.
Softshell / Hardshell Close all zippers, patches and flaps. Machine wash at low or moderate temperature (max 85°F / 30°C) on a gentle cycle. Use a liquid detergent designed for technical apparel, as the wrong detergent can ruin the water-repellent surface of the garment. Do not use washing powder as it can clog the pores of the garment and therefore ruin its breathability. Never use fabric softener, water softener or bleach. Allow the machine to rinse thoroughly with clean water, even use an extra-rinse function if available on your washing machine. This is to make sure the garment is free of any residue. The more you wash the garments, the more it will affect the performance of the clothes. Do not dry on a radiator or hang it up too close to a fire.
Renewing the DWR (Durable Water Repellence) Good DWR will allow water to bead up and fall off the jacket. If the garment is not functioning this way and you’re getting wet, you may need to reproof it, using Nikwax or another reproofing product.
Rain coats and pants Before washing your rainwear please close all zippers. Machine wash at low or moderate temperature (max 85°F / 30°C) on a gentle cycle. Use a mild detergent. Hang up to dry, do not tumble dry or iron. Cleaning the garment with a wet cloth can often substitute machine wash.
Light Down jackets Before washing your light down jacket make sure all zippers, patches and flaps are closed and turn product inside out. Use detergent specifically designed for down or technical outerwear. Household detergent and softener will damage the down and strip the fabric of its water-resistant coating. Tumble drying at low temperature with dryer balls is the best way to fluff the down back into shape. The drying may take time and you may need to restart your dryer a few times before the down is completely lump-free, dry and fluffy. Do not set the dryer to high heat as this may damage the seams and outer shell fabric. If you feel nervous about damaging your down coat, consider taking it to the dry-cleaners.
Polyester-filled Parkas and JacketsPlease read care-label before washing. Some parkas need to be dry-cleaned and other parkas can be washed in a washing machine. IF the parka can be machine washed according to the care-label, only use detergents that are specifically designed for technical apparel from reputable brands, such as Nikwax or Grangers. Make sure all zippers, patches and flaps are closed. Check your garments care label for water temperature and wash on a gentle cycle. Remove hood trims if possible. We recommend hanging the garment up to dry. Do not tumble dry. Household detergent and softener will strip the fabric of its water-resistant coating. Never use fabric softener, water softener or bleach.
If unsure about washing, consider an experienced dry-cleaner.
All measurements represent body sizes, not garment sizes. All sizes are based on European sizes.
To choose the correct size for you, measure your body as follows and look at our size guide for men, women and children here.