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Customer Service

If you have any questions regarding your order, please contact us via e-mail on support@icewear.is

 
Please state the order number and full name.

 

Customer Service

We do our best to process your online order within 24 hours of receiving it. All orders are processed and shipped during regular business hours (excludes weekends and major holidays). Shipping and process fees include our service, processing, packaging and delivery costs. All ICEWEAR products are shipped from Iceland.

 

Shipping

ICEWEAR offers two options for the delivery of your orders:

  • Ground shipping no tracking via Iceland Post
  • Air Express via DHL

 

Here is how it works...

Ground shipping via Iceland Post

Cost Of Standard Shipping     -   €7    
                                                 -   £5
                                                 -   $8


If you choose to have your items sent via Iceland Post ground shipping Delivery times for products sent via Iceland Post ground shipping can take up to 14-30 business days. YOU SHOULD NOT EXPECT ANY DUTIES OR TAXES. If you are required to pay duty, please send us an e-mail with Order Number and Name as well as  a copy of the Tax/Custom reciept to support@icewear.is and we will Refund you the same amount via the credit card or PayPal used to place your order with. 

Track your Ground shipment here - www.postur.is/en

Air Express via DHL

Cost Of  Air Express via DHL       -   €18    
                                                      -   £14
                                                      -   $20


Delivery usually takes between 3 and 5 business days. YOU SHOULD NOT EXPECT TO PAY ANY DUTIES OR TAXES. If you are required to pay duty, please send us an e-mail withthe Order Number and Name as well as a copy of the Tax/Custom Reciept to support@icewear.is and we will Refund you the same amount via the credit card or PayPal used to place your order  with. All orders sent via air express do have a tracking number.

If your order is over €200, $230, £150  your Air Express Shipping will be FREE




Please contact the ICEWEAR Customer Service team by telephone on (354) 555 7400 or by email at support@icewear.is if you have any further questions.

 

Return Policy

Changed your mind?

To change your order before we ship it you have to send us a message.

Express: Within 30 minutes of order

Ground: Within 1 hour of order

If you receive your ICEWEAR product and discover you chose the wrong size or it’s not what you expected, we are happy for you to return it to us at your own cost. We will accept the return of goods within 30 days of you receiving them. Goods must be returned to us in the same condition you received them i.e with Hang tags, un-worn, clean and un-washed. We can then either replace it with a new ICEWEAR product of your choice or we’ll refund your credit card or PayPal account. 

Icewear is not responsible for paying Taxes and Duties on Shipments of Exchanged items.

When you return an item, please ensure it includes a note from you with the date you returned it, our original order number, the nature of your request and your contact details (email and telephone).

ICEWEAR’s return address is: 
ICEWEAR
Midhraun 4 
210 Gardabae
Iceland

Faulty or damaged goods
If you receive an item that is faulty or damaged, please contact our Customer Service team by telephone on ( 354) 555 7417 or by email at support@icewear.is They will work with you to rectify the situation as soon as possible.